How we work
How We Work
Clear updates, documented work and one accountable contact.
This is what working with MaintCo looks like from your side, on a one-off repair or across a portfolio of buildings.
One accountable contact
Every request has a named owner at MaintCo. You always know who to call and what happens next.
Clear updates
You hear about changes, delays, access issues and decisions as they happen, not after.
Documented work
Every job ends with a photo report: what we found, what we did, and what to watch.
Our commitments
| Commitment | What you get |
|---|---|
| One accountable contact | Every request is acknowledged with a named owner, so you know what is happening now and what comes next. |
| Clear scope | Scope, schedule, access, material responsibility and decisions confirmed before work starts. |
| Approval before extras | Unexpected conditions and price-changing work are documented and approved before we proceed. The one exception is emergency make-safe work to protect the building, which we report to you right away. |
| Clear updates | Changes, delays, access issues, safety concerns and decisions communicated as they happen. |
| Photo report on every job | Before, during and after photos on every job, with extra detail for technical or concealed work. |
| Useful reporting | Observations, work completed, limitations, deficiencies and recommended next steps. |
| Trade coordination | We coordinate specialist trades, so the problem is not handed back to you. |
| Completion and follow-through | Completion confirmed, follow-ups identified, and clear ownership of return or warranty items. |
| Building familiarity | For recurring clients, we track access, contacts, past repairs and recurring issues across every building. |
What a photo report looks like
Before, during and after photos with short notes on findings, work completed, limitations and recommended next steps. Useful for your records and for reporting to owners.
Looking after several buildings?
For recurring clients we keep access details, site contacts, past repairs and recurring issues on file for each building, and match the reporting format your team expects.
Not sure what trade you need? Start with MaintCo.
Tell us what is happening at the building. We will tell you who is handling it and what happens next.